Avaya, a cloud communications company, has teamed up with French software company Alcatel-Lucent Enterprise (ALE) for cloud migration services.
As per the agreement, ALE will offer OneCloud CCaaS (Contact Center as a Service) solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available to Avaya customers at a global level. This will enable the company to cover the full spectrum of enterprise wired and wireless connectivity technologies. These include advanced cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility, AI for network automation.
“We are very excited to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners, while bolstering our portfolio with the addition of ALE networking technologies,” said Jim Chirico, President and CEO, Avaya. “The partnership we have announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders.”
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ALE, which provides digital-age networking, communications and cloud solutions, intends to gain access to Avaya’s growing ecosystem of ‘Experience Builders’, as well as a surging customer base of companies that need support at all levels of cloud migration strategies.
As Jack Chen, CEO, ALE puts it, “The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need.”
Analysts reckon that business customers across the globe will be able to achieve their digital transformation and move to the cloud delivering differentiated customer experiences for their end customers and better work experiences for their employees.
“The addition of ALE to the Avaya OneCloud ecosystem reflects the growing strength of Avaya’s cloud offerings, as well as the success of the company’s strategy for delivering a highly composable architecture for the Experience Economy,” said Zeus Kerravala, Founder and Principal Analyst with ZK Research.