Revolutionizing Customer Experience – Making it personalised, digitised, and humanized

Future of CX from an education industry perspective: Zee Learn presents a large educational brand that includes KidZee brand with 2000 plus schools, Himgiri University, 200+ K12 schools among others. The customer are ever evolving and post Covid-19 which was a game changer for the entire education industry. From an Ozonetel perspective the education and learning industry is moving towards a bot led and human as sited model.