VIDEO
Future of CX: Making it personalised, digitised, and humanized – A Fintech Industry perspective
Ashwin Moduga | 30 November, 2023

The developments around AI in general and Generative AI in particular has got ...

VIDEO
Revolutionizing Customer Experience – Making it personalised, digitised, and humanized
Ashwin Moduga | 31 October, 2023

Future of CX from an education industry perspective: Zee Learn presents a large ...

Video
Unveiling the Power of Generative AI in Revolutionizing Customer Experience
Ashwin Moduga | 3 August, 2023

The explosion of interest around ChatGPT has been exciting to watch. The initial...

ARTICLE
Scalability, Agility, and AI-readiness: Cloud Contact Centers’ Impact on CX Outcomes
Edge Insights | 28 July, 2023

Rapidly evolving customer expectations along with AI advancements have ...

ARTICLE
Unleashing CX Potential: Personalization, Technological Advancements & Crucial Touchpoints
Edge Insights | 28 July, 2023

Crafting a successful Customer Experience (CX) extends beyond simply delivering ...

VIDEO
Achieving Customer Experience Excellence in Real Estate through Omnichannel Success
Edge Insights | 18 July, 2023

In a highly competitive real estate market where customers have abundant options...

VIDEO
Future of CX in Financial Services - The Next Frontier
TechCircle | 23 May, 2023

Investing in exceptional customer experience (CX) is critical for financial ...

Article
Implementing Cloud-Based Unified Communications into Business Models
Sonami Kumar | 29 December, 2022

In today’s hyper-competitive world, businesses need to outstand at ...

ARTICLE
Avaya, Alcatel-Lucent collaborate for cloud migration solutions
Team TC | 28 December, 2022

Avaya, a cloud communications company, has teamed up with French software ...

Article
Contact Centers and AI: An Unbeatable Power Couple
Sonami Kumar | 28 December, 2022

Operations in the communications sector are often considered to be one of the ...

Article
How to Integrate Omnichannel Marketing into CPaaS Solutions?
Sonami Kumar | 28 December, 2022

Omnichannel is swiftly becoming a cornerstone for businesses and pivoting the ...